About

RareGem Technologies is an ICT Solutions/Services provider with core competence/experience in the telecom sector operations in Nigeria

Services

1. Softswitch Management and Supports Services

A softswitch is a software-based solution that manages voice and data routing over a network, acting as a central point of control for managing and directing communication traffic.
We have over twenty years experience in the management of Softswitches operations, including but not limited to the following vendors – Huawei, ZTE, VoipSwitch, VOS 3000, World Telecoms Labs, etc.

2. CDR Billing Management/Processing

CDRs (Call Detail Records), are data records that contain information about calls or other communication transactions, including call duration, source and destination, and other relevant details. The process of CDR Billing management involves the rating of CDRs to accurately bill customers for their usage of network services, ensuring compliance with regulations and optimizing billing processes.

We have expertise knowledge of building, integrating and automating your CDR Billing business requirements.

3. Computer Systems Network Setup and Troubleshooting

This involves the connection of two or more devices (such as personal computers, smartphones, servers, printers, Network Attached Storage, etc.) for the purpose of data, resources, and information sharing, through wired or wireless media, using industry available protocols and technologies to facilitate seamless communication among users.

Designing and setting up a computer network involves requirements gathering, planning, selecting hardware and software, and implementing a secure and efficient system, with focus on factors like network size, topology, and security needs.

4. Office PABX System Design and Setup

A PABX (Private Automatic Branch Exchange) system is a privately run telephone network that is used to manage incoming and outgoing phone calls. It allows for communication internally through the use of extensions on the network. The system can be analogue, IP, or cloud based.

5. Contact/Call Centre Software

A Call Centre Software system automates the flow of incoming and outgoing calls, offering features like IVR (Interactive Voice Response), call routing, and analytics to improve customer experience and operational efficiency.